Taproom Manager (4.22.21)

Job Title:  Taproom Manager
FLSA Status:
Exempt
Reports To:
CHO


General Summary:

As a key part of our business, our taproom often provides craft beer enthusiasts the first experience of our brewery and beers. And to ensure this first customer experience is a positive one, we are dedicated to providing the best possible service and hospitality to ensure our guests are made to feel welcome in a fun and relaxing environment.

Our Taproom Ambassadors are one of the first and primary brewery representatives that our guests will meet, and the Taproom Manager's charge is to implement procedures and create a general environment where our Ambassadors can flourish. The taproom manager is responsible for overseeing the continuous improvement of the guest experience and to implement guided direction given by the CHO.

The perfect fit for us will go the extra mile in both ability and desire. More than a taproom employee, we are looking for a trusting team member that can contribute to our long term success. We are looking for a dynamic person that is focused and interested in implementing strategic initiatives to build a destination brewery.


Principal Duties and Responsibilities:

1. Oversee the guest experience and seek out continuous improvements

2. Operate as a leader in the development of taproom team and staff

  1. Select, train, and coach staff through feedback and clear communication of expectations
  2. Assist with implementing educational or training programs or classes
  3. Develop team goals

3. Execute taproom events that are established by the CHO and seek out event opportunities to strengthen community and guest engagement 

4. Analyze data to guide decisions on staffing needs and beer style and quantity recommendations

5. Work with CFO to understand financials and determine budget and financial objectives as they relate to overall brewery goal

Job Specification:

Skill and Knowledge:

  1. Strong knowledge of and a passion for craft beer and the brewing industry
  2. Excellent verbal and written communication
  3. Proficient math skills and ability to use a POS system (Square)
  4. Proficient in standard document and spreadsheet programs
  5. Proficient in draft system maintenance and functionality
  6. At least two years of experience in customer service and management

Personal Competencies:

  1. Excellent customer service and interpersonal skills
  2. Communicate effectively with customers, management and co-workers
  3. Remain calm under pressure when dealing with customers or staff
  4. Be a strong and trusting team leader
  5. Maintain relationships with outside groups and vendors
  6. Strong problem solving skills

Supervision:

  1. Uses independent action in setting objectives and deciding how to proceed
  2. Duties are given in the form of broad goals or areas of responsibility

Hours, Travel and Physical Requirements:

  1. Work weekends, evenings and events (local and regional)
  2. Work in a standing position for long periods of time
  3. Frequently lift up to 55 pounds

Posted 
April 22, 2021
 in 
Careers
 category
Written by
Jake Goodman
Chief Marketing Officer